“I just want to get things done. If people get unhappy with the way I run things around here, so be it.” People who are too focused only on the accomplishment of their goals and forget that they are part of a team often fall into a trap called incivility. It is the “success at all costs” syndrome that has wreaked havoc in many workplaces worldwide, because of the high incidence of rudeness that it has produced in people.
We don’t have to tolerate and perpetuate incivility in the workplace or elsewhere. There are numerous ways by which we can start influencing others to demonstrate civility. These are simple, easy-to-do things that we inadvertently neglect:
Smile. Yes, even at strangers. It is one of the most uplifting and affirming forms of human contact. A radiant smile can go a long way in easing a person’s day.
Give way. Crowded elevators, long queues in theaters and supermarkets, and traffic congestion are just some of the windows of opportunity for us to practice civility. By allowing others with urgent needs to get ahead of us in certain situations, we are setting a whole new standard of behavior in motion.
Observe other people’s private time and space. Control the urge to engage people in long-winded conversations, especially if they are engaged in activities like reading, writing or in deep thought.
Expressions of civility. Saying thank you, my pleasure, please, I beg your pardon, or I apologize, will create feelings of unity and teamwork in any setting.
The 30-second spot. Introduce yourself with aplomb within 20-30 seconds of meeting people for the first time. This will put people at ease and is a sure indicator of your self-confidence, friendliness, and approachability.
We can start a “ripple effect” of caring concern for other people which will be felt and appreciated by the “surprised recipients” and get passed on to many others in return.
I truly believe that we have the power to revive civility.
How about testing it now?
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